Junaid Peters

Professional Summary

Motivated IT and Cloud Computing student with hands-on experience troubleshooting technical environments across Linux and Windows systems. AWS re/Start graduate with practical experience in networking fundamentals, user access management, and system configuration. Strong customer focused mindset with clear communication skills and a passion for resolving technical issues efficiently. Seeking to grow as a Junior IT Support Technician while providing reliable first-line support to clients.

Technical Skills

• Operating Systems: Windows (user support, troubleshooting basics), Linux (CLI troubleshooting, log analysis)
• IT Support & Infrastructure: Hardware & workstation setup, Basic network troubleshooting (IP, DNS, routing), User account management, Firewall fundamentals, Remote troubleshooting
• Microsoft & Productivity Tools: Microsoft 365 (Outlook, Word, Excel, PowerPoint), Email configuration basics
• Cloud & Platforms: Amazon Web Services (EC2, S3, DynamoDB, VPC – foundational)
• Tools & Scripting: Python (basic), AWS CLI, Shell scripting (basic)

Hands-On Projects & Experience

• Troubleshot system connectivity issues by validating firewall rules and routing configurations.
• Diagnosed and resolved access permission issues using identity and access management policies.
• Configured and managed virtual machines and tested secure remote access.
• Managed users, permissions, files, and logs in Linux environments.
• Applied structured troubleshooting methodology to identify root causes.
• Documented technical issues and resolutions clearly.
• Collaborated in team environments assisting peers with technical problem-solving.